WE HEAR YOU!
Got questions? Check out our FAQ section below! If you still need help, just drop us an email at support@playthefort.com or give us a call at 954-222-FORT. We're here to make things easy!
Membership
What types of memberships are offered (individual, family, group)?
There are a variety of membership plans tailored to the needs of individuals. The Membership types are outlined on the Fort Lauderdale Pickleball membership page. If you have a specific need, please feel free to contact us.
What proof is needed for a Snowbird membership?
Simple... Please provide a utility bill from outside of Florida that matches the name on your state government ID (driver's license for example.
Do you offer corporate membership plans or discounts for employees of certain companies?
We are excited to accommodate Corporate memberships at The FORT. We plan to evaluate these types of memberships after the general public has been given the opportunity to become members. Please contact us to get the process started.
Cancellation and Refunds
What is the process for cancelling a membership?
At The FORT, annual subscriptions are non-refundable, while month-to-month memberships can be canceled at any time. Upon cancellation, you will be charged for the current month, but no charge will be applied for the following month.
What is your reservation cancellation policy?
Fort Lauderdale Pickleball Club has a strict cancellation policy as court reservations are important to our members.
Players will be responsible for the total court booking fee for cancellations made less than 48 hours before the time of a reservation. Please add all other players to your booking to ensure your account is not charged the entire amount.
Please Note:
By clicking book, you are paying the individual court booking fee for yourself and for any other players added by you who you have selected to ‘include payment’. The total court booking fee will always reflect the sum of individual court booking fees for all four players.
If no other players are added as part of your booking or checked in at the time of your reservation, you will be responsible for the total court booking fee for yourself plus three nonmembers and charged accordingly during peak hours.
Off-peak hours are Monday - Friday from 6am to 4pm ET.
If there is a rainout, customers will get a full refund issued to club credit.
If you have a question relating to our cancelation policy or booking fees, please contact us at support@playthefort.com
What is your returns policy?
Items from our pro shop can be returned for a full refund within 14 days if unused.
General Questions
How do I book a court, and are there any reservation requirements or limitations?
Reservations can be made online or through our mobile app, and if you prefer a more full service approach, you can also call our club concierge.
Can I bring guests, and if so, are there any fees or restrictions?
Some membership plans include monthly guest passes, allowing your guests to enjoy full club access just like you. Day passes are also available for purchase as needed.
What are the club’s hours of operation, and are there any seasonal changes?
The FORT is open all year round from 6am-12pm. Changes to the schedule are posted on the FORT website and FORT app.
What health and safety measures are in place, especially in light of COVID-19?
The FORT follows city, county and state health guidelines.
How can I contact customer service for additional questions or support?
You can contact The FORT Concierge at concierge@playthefort.com or call 954-222-FORT